Política de reembolso
At Josey on Fifth, every phone case is made to order and part of our limited-edition monthly collections. Because each item is custom printed specifically for you, we do not accept returns, exchanges, or cancellations due to a change of mind, incorrect model selection, or buyer's remorse.
Please double-check your phone model and shipping information before placing your order, as production begins shortly after an order is placed.
Damaged, Defective, or Incorrect Items
We want you to love your order. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at joseyonfifth@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and its packaging
If the issue is confirmed, we'll gladly send a replacement or issue a refund at no additional cost.
Limited Edition Collections
Our designs are released as limited monthly collections and are available only for a limited time. Once a collection has ended, designs may not return. Because of this, we cannot offer exchanges for a different design after your order has been produced.
European Union Customers
For customers within the European Union, your order may be exempt from the standard 14-day right of withdrawal under Article 16(c) of the Consumer Rights Directive, as each item is made to order and personalized for your purchase.
If your order arrives damaged, defective, or incorrect, we'll of course make it right. Please contact us within 7 days of delivery.
Refunds
Refunds are only issued for orders that arrive damaged, defective, or incorrect and cannot be replaced.
Approved refunds will be processed to your original payment method. Please allow up to 10 business days after approval for your bank or payment provider to process the refund.
If you have any questions, we're always happy to help at joseyonfifth@gmail.com.